isla

Fares and rules

Every fare we sell belongs to a brand you choose, and a booking class that sets its price and rules. Cheaper classes close as a flight fills and as departure gets closer.

Main Saver

  • Seat assigned at check-in; choose one for a fee
  • No changes; cancel within 24 hours of booking for a full refund
  • Boards last
  • Earns 25% of distance flown; not eligible for upgrades
  • One personal item and one carry-on bag

Main

  • Choose a standard seat for free
  • Change with no fee (pay any fare difference)
  • Cancel for a travel credit
  • Earns 50–100% of distance flown depending on fare
  • Eligible for complimentary upgrades

Main Flex

  • Fully refundable to original payment
  • Same-day changes and standby at no charge
  • Choose any Main Cabin seat, including exit rows
  • Earns 150% of distance flown
  • First in line for complimentary upgrades among Main fares

Veranda

  • Veranda seat with extra legroom and a leg rest
  • Two checked bags
  • Change with no fee (pay any fare difference); cancel for a travel credit
  • Earns 150–175% of distance flown
  • Upgradable to Salon with a Tide Certificate

Veranda Flex

  • Fully refundable
  • Two checked bags
  • Same-day changes at no charge
  • Earns 200% of distance flown

Salon

  • Lie-flat seat where installed; Veranda-style seat on the A220
  • Three checked bags, priority everything
  • Change with no fee; cancel for a $200 fee per passenger
  • Lounge access on long-haul and transcontinental flights
  • Earns 200–250% of distance flown

Salon Flex

  • Fully refundable
  • Same-day changes at no charge
  • Earns 300% of distance flown

Booking classes

ClassBrandAdvance purchaseIf you cancelTidemark earnUpgrades
JSalon FlexRefundable300%Not eligible
CSalonCredit, $200 fee250%Not eligible
DSalon14 daysCredit, $200 fee200%Not eligible
WVeranda FlexRefundable200%Certificate
RVerandaTravel credit175%Certificate
PVeranda7 daysTravel credit150%Certificate
YMain FlexRefundable150%Group A
BMainTravel credit100%Group A
MMainTravel credit100%Group B
HMain3 daysTravel credit100%Group B
QMain7 daysTravel credit75%Group C
KMain14 daysTravel credit75%Group C
LMain14 daysTravel credit50%Group D
VMain21 daysTravel credit50%Group D
NMain Saver21 daysNo changes25%Not eligible

All fares: cancel within 24 hours of booking for a full refund if you booked at least 7 days before departure.